Shipping policy
SHIPPING POLICY
Swan Space ships domestically within the United States and Internationally by request (see below). Orders are processed three times weekly. A shipping confirmation with tracking information will be sent via email and/or SMS once your order has shipped and will be attached to your Swan Space Invoice for tracking. Shipping rates are calculated per item and location at checkout. Delivery times are estimated and not guaranteed.
Multiple items in a single order ship together in one package where possible. Combined shipping rates are calculated at checkout based on total order weight and delivery location.
Processing Times
As a small business orders are processed and shipped three times weekly, Monday through Friday, excluding federal holidays. Orders placed after our current processing window will ship in the next scheduled batch. You will receive a tracking confirmation as soon as your order is on its way and you can locate tracking attached to your invoice.
Carriers & Delivery
Swan Space ships via UPS or FEDEX. Carrier-calculated rates are displayed at checkout based on your location and order details unless otherwise specified at checkout. Due to the unpredictability, lost and damaged packages of the USPS, this carrier is not available as a shipping option at this time.
All fine gemstone and Kate King Jewellery orders require a signature upon delivery. This ensures the safe and secure receipt of your order. Please ensure someone is available to sign, or arrange for delivery to a location where a signature can be provided.
Signature Required
A signature is required for all fine jewelry and gemstone orders. UPS & Fedex will make up to three delivery attempts. If a delivery cannot be completed the carrier will hold your package at a local facility for pickup. Swan Space is not responsible for packages that cannot be delivered due to an unavailable recipient.
Refused or Unaccepted Shipments
All shipped orders not accepted or refused by the customer prior to delivery are subject to a restocking fee of $50 USD. Original shipping fees are non-refundable. Any return shipping fees charged back to Swan Space due to shipment refusal will also be deducted prior to the issuance of store credit. Refunds are not issued for refused shipments.
This fee does not apply to our standard return and exchange policy.
Damages & Lost Packages
Please inspect your order immediately upon receipt. If your package arrives damaged, please photograph the packaging and contents and contact us within 48 hours at swanspace.shop@icloud.com. We will work with the carrier to resolve the claim on your behalf.
Swan Space is not responsible for packages confirmed as delivered by the carrier. If you believe your package is lost in transit, please contact us and we will open an investigation.
International Shipping
Swan Space currently ships within the United States only. International shipping is available upon request and we can coordinate with you for special shipments. Please email swanspace.shop@icloud.com
International orders ship via private carriers. Orders shipped outside of the United States may be subject to duty and tax as determined by the country of import. These charges are the sole responsibility of the purchaser upon delivery and are not included in the shipping fees paid at checkout. The carrier will contact you directly to collect any applicable duties and taxes and to assist with customs clearance.
Please note: if duty and tax are not paid upon delivery and the shipment cannot be cleared through customs, the order may become non-refundable.
All international orders not accepted prior to delivery are subject to a restocking fee of $100 USD. Original shipping fees are non-refundable. Any duty, tax, and return shipping fees will be deducted prior to the issuance of store credit.
Questions & Contact
For shipping questions or concerns, please contact us.
Email: swanspace.shop@icloud.com Instagram: @swan.space