Refund policy

Return & Exchange Policy

Swan Space does not issue refunds. We accept exchanges and provide store credit within 14 days of the original purchase date. Exclusions apply to fine gemstones and Kate King Jewellery, which carry a 7-day exchange window. Please see details below.

We encourage you to carefully review measurements, product descriptions, vintage disclosures, and all listing details before purchasing.

Exchange Requirements

  • Exchanges must be accompanied by the original receipt and order ID number, found in your confirmation email, text messages, or Apple Wallet.
  • All items must be in their original, unworn, and unaltered condition with original packaging within the applicable return window.
  • Exchanges for online purchases can be initiated via email at swanspace.shop@icloud.com.
  • Return shipping is at the customer's expense. We strongly recommend an expedited, traceable, and fully insured shipping method for your protection.
  • Items sent back without prior approval will not be accepted.
  • All sales are considered final 7 days after the shipping manifest confirms delivery.

Conditions for Exchanges

  • Exchanges are issued to the original purchaser only, as recorded at the time of purchase.
  • Opting out of receiving a receipt at in-person events forfeits the option for store credit.
  • Only unworn and undamaged apparel in original condition with tags attached is eligible for exchange. Swan Space is not responsible for damages due to wear, laundering, or dry cleaning.
  • Earrings are a final sale item and cannot be returned or exchanged for hygiene reasons.
  • Unused store credits will be converted to a digital gift card valid for one year from the issuance date. Store credits are non-transferable.

Fine Gemstones & Kate King Jewellery

Regular-priced Kate King gemstone jewellery may be exchanged within 7 days of purchase or delivery. Refunds are not issued. Store credit is available if you do not wish to exchange.

  • Items must be unworn and in original packaging to be eligible for exchange.
  • Sale items are final sale only. No exchanges, credits, or warranty coverage applies.
  • We are not able to offer price adjustments on further reduced inventory.
  • Please contact us to initiate a return or exchange. Items sent back without prior approval will not be accepted.

Kate King Warranty

There is a one (1) year manufacturer warranty from the date of purchase. Kate King Jewellery is sterling silver with precious metal plating. Plating longevity varies depending on care, wear frequency, body pH, lotions, oils, and climate. Natural oxidation or wear of plating is not covered under warranty.

  • The warranty is void if the jewellery is dropped or care instructions are not followed.
  • The warranty is void if silver dip, chemical silver cleaners, toothpaste, or ultrasonic cleaners are used.
  • Kate King purchases include a follow-up email initiating warranty registration with gemstone write-ups and care instructions. Please accept emails from Ontraport to receive your gemstone information.

Vintage & One-of-a-Kind Pieces

Vintage items are sold as-is with all sales final. While we strive to provide accurate details regarding age and era, these are approximations. Vintage items are selected for their unique style and character and may show natural wear consistent with their age. Please choose carefully, as no exchanges or credits are available for vintage purchases.

Refused or Unaccepted Shipments

Shipped orders not accepted or refused by the customer prior to delivery are subject to a restocking fee of $50 USD. Original shipping fees are non-refundable. Any return shipping costs incurred will be deducted prior to the issuance of store credit. Refunds are not issued for refused shipments.

Defective Items & Damages

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

  • Defective items must be reported within 14 days of purchase or delivery for store credit consideration. Refunds are not issued.

Sale Items

All sale items are final sale. No exchanges, store credits, or warranty coverage applies to sale purchases.

Store Credit

  • Store credits are issued as digital gift certificates delivered to your email or Apple Wallet.
  • Store credits must be used within one year from the issue date and are non-transferable.
  • Store credits can only be used by the original purchaser.

Holiday Exchange Policy

Purchases made in November and December are eligible for exchanges through January 7th, with the original receipt and order number. For online holiday purchases, please email us in advance to initiate the exchange. If an exchange is not completed within one week of the return being received, store credit will be applied to your account with a one-year expiry. Refunds are not issued.

In-Person Event Policy

Swan Space participates in gem events, pop-ups, and private appointments. The following terms apply to all in-person transactions.

At Events

  • All in-person event sales are final unless otherwise noted at the time of purchase.
  • A receipt will be provided for every transaction. Opting out of receiving a receipt forfeits eligibility for store credit or exchange.
  • Payment is accepted via major credit cards, debit, and approved digital payment methods. Personal checks are not accepted.
  • Items held without payment cannot be guaranteed and may be sold to other clients.

Session & Appointment Policy

  • Vibrational Analysis sessions are offered by appointment. Please arrive on time, as late arrivals may result in a shortened session.
  • Swan Space reserves the right to reschedule appointments from time to time. 
  • Gemstone selections made during a session are subject to the standard return and exchange policy above.

Questions & Contact

If you have questions or concerns about any of our policies, we are here to help.

Email: swanspace.shop@icloud.com